our policies

Deposits are collected to ensure commitment and secure a spot for your service. This allows Window Guard to allocate resources, schedule staff, and plan effectively.

2. Deposit Amount

The deposit amount required will be specified and depends on the total cost of service. This amount is payable upon request.

3. Non-Refundable Policy

All deposits made to Window Guard are non-refundable. This policy is in place to compensate for the potential loss of business and the costs incurred in preparation for the service/product delivery.

4. Cancellation and Rescheduling

In the event of a cancellation or rescheduling:

Cancellation: Deposits will not be refunded, but a portion of the deposit may be credited towards future services/products, at the discretion of Window Guard.

Rescheduling: Deposits may be transferred to a new date, subject to availability and at the discretion of WIndow Guard. Notice of rescheduling must be given at least 48 hours before the original date.

5. Exceptions

Exceptions to this policy may be considered under exceptional circumstances, at the sole discretion of Window Guard.

6. Acknowledgment

By paying a deposit to Window Guard, the customer acknowledges and agrees to the terms outlined in this deposit policy.

This cancellation policy applies to services offered by Window Guard. It outlines the terms under which a customer may cancel their service and the consequences of such a cancellation.

2. Notice of Cancellation

Customers wishing to cancel their service must notify Window Guard at least 48 hours in advance of the scheduled service.

3. Cancellation Fees

More than 48 hours’ notice: No cancellation fee will apply, and any deposit paid may be refunded or credited towards future services/products.

Less than 48 hours’ notice: A cancellation fee of a specified amount will apply. Deposits paid will not be refunded and may be used to cover the cancellation fee.

4. No-Show Policy

In the event of a no-show without prior notification, Window Guard will charge a no-show fee of a specified amount. This fee will be payable before any future appointments or orders.

5. Exceptions

Exceptions to this policy may be made in cases of agreed upon circumstances, at the discretion of Window Guard.

6. Modifications to Appointments/Orders

Rescheduling: Customers may reschedule their service once, with no penalty, provided they give notice at least 48 hours in advance.

Modifications: Any modifications to the service must be made at least 48 hours in advance and may incur additional charges.

7. Acknowledgment and Agreement

By scheduling an appointment or placing an order with Window Guard, customers acknowledge and agree to the terms outlined in this cancellation policy.

8. Policy Changes

Window Guard reserves the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting the updated policy on our website or through other communication channels.

At Window Guard, we provide consultations and estimates to help our clients understand the scope, cost, and details of the services or products we offer. This policy outlines the process and terms related to these consultations and estimates.

2. Scheduling a Consultation

Appointment Booking: Clients can book a consultation appointment by contacting us via phone, email, or online booking system.

Availability: Consultations are subject to the availability of our staff and resources.

3. Providing Estimates

Estimate Validity: Estimates provided during or after the consultation are valid for 30 days from the date of issuance.

Estimate Accuracy: We strive to provide accurate estimates based on the information available at the time of consultation. However, actual costs may vary depending on factors.

4. Acceptance of Estimates

To proceed with services or orders based on the provided estimate, clients must provide written acceptance within the validity period.

Acceptance of the estimate may require a deposit or down payment as outlined in our Deposit Policy.

5. Cancellation of Consultation Appointments

Clients are requested to notify us at least 24 in advance if they need to cancel or reschedule their consultation appointment.

6. Changes to Scope of Work

Any changes to the scope of work after acceptance of the estimate may result in revised costs and timelines.

Such changes must be agreed upon in writing.

7. Confidentiality

All information shared during the consultation is confidential and will be used solely for the purpose of providing accurate estimates and services.

8. Acknowledgment and Agreement

By requesting a consultation and/or accepting an estimate from Window Guard, clients agree to the terms outlined in this policy.

we offer lifetime warranty for our customers

any issues encountered with our film will be replaced free of charge at your convenience

We accept the following forms of payment:

Cash

Debit

Credit: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

2. Payment Processing

Payments are processed securely and efficiently.

For credit and debit card payments, clients may be required to provide card details, including card number, expiration date, and CVV code.

3. Payment Terms for Services/Products

Payment Due Date: Payment is due at the time of purchase or upon completion of service unless otherwise specified.

Deposits: For certain services or orders, a deposit may be required as per our Deposit Policy.

Final Payment: The balance, if any, is due upon delivery of the product or completion of the service.

4. Late Payment

In the case of delayed payments, Window Guard may charge a late fee or withhold delivery of services/products until payment is received.

5. Receipts and Invoices

Receipts or invoices will be provided for all transactions.

Electronic receipts are available upon request.

6. Security and Privacy

We are committed to protecting your financial and personal information. All transactions are conducted in compliance with relevant laws and security standards.